Inquiry Management

Centralize all customer inquiries in one place. Track inquiry status, assign to team members, and ensure no opportunity is missed.

Customer questions arrive by phone, email, WhatsApp and online marketplaces. When they are scattered across personal phones and inboxes, replies get delayed and opportunities slip away. The inquiry module brings every request into a centralized inbox where the whole team can see what is new, who is handling it and what has been promised to the customer.

Each inquiry moves through clear statuses, can be assigned to the right team member and tagged by priority so urgent requirements are handled first. Ready-made response templates help your team reply quickly and consistently, and managers get a live view of pending and closed inquiries at any moment.